GridTier Terms of Service

Last Updated: August 21, 2025

1) Agreement to Terms

These Terms of Service (“Terms”) are a binding agreement between GridTier Limited (“GridTier,” “we,” “us,” “our”) and the client (“Client,” “you”) governing access to and use of our websites, portals, and professional services (collectively, the “Services”). By signing a proposal, SOW, order form, or by using our Services, you accept these Terms. If you do not agree, do not use the Services.

Company info: GridTier Limited, 5725 S Valley View Blvd, Suite 7, Las Vegas, NV 89118, USA.
Contact: +1 702-289-4314 • support@gridtier.com • https://gridtier.com

2) Services & Scope

2.1 Typical Services. Search engine optimization (technical, on-page, content, internal linking), local SEO/Google Business Profile management, backlink prospecting & outreach, analytics & tracking, CRO advisory, reporting, paid media strategy (if separately contracted), and web design/dev work.
2.2 SOW Controls. Specific deliverables, timelines, and fees will be defined in a signed Proposal/Statement of Work (SOW). If these Terms conflict with an SOW, the SOW prevails for that project.
2.3 No Illegal/Restricted Verticals. We may decline projects that violate applicable laws, platform policies, or our risk standards.

3) Client Responsibilities

3.1 Access. Provide timely admin access to CMS, hosting, DNS, Google products (Analytics, Search Console, Tag Manager), ad accounts, GBP, and other tools required.
3.2 Content & Approvals. Supply accurate brand assets, logos, product info, and legal approvals. Unless the SOW states otherwise, deliverables are deemed accepted 5 business days after delivery if no written revisions are requested.
3.3 Website Health. You are responsible for hosting, uptime, page speed infrastructure, and third-party plugins unless expressly included in our SOW.
3.4 Compliance. You are responsible for legal compliance of your site and marketing (e.g., claims, disclosures, privacy, accessibility, industry rules).

4) Fees, Billing & Taxes

4.1 Retainers / Fixed Fees. Fees are due in advance of each service period unless stated otherwise. One-time audits or builds are due as stated in the SOW.
4.2 Ad Spend & Third-Party Costs. Media budgets, link placement fees, data tools, and other third-party charges are separate from our service fees and either (a) paid directly by you, or (b) invoiced to you as pass-throughs.
4.3 Late Payments. Overdue balances may incur 1.5% per month (or the maximum allowed by law) and may trigger suspension of work after 7 days’ notice. You remain responsible for accrued fees.
4.4 Non-Refundable. Services, retainers, setup, and completed milestones are non-refundable. Unused time within a billing cycle does not roll over unless the SOW states otherwise.
4.5 Price Changes. We may update rates on 30 days’ written notice for month-to-month engagements.

5) Term, Renewal, Cancellation & Pausing

5.1 Term. As specified in the SOW (e.g., month-to-month or minimum term).
5.2 Cancellation. Either party may cancel a month-to-month engagement with 30 days’ written notice. If a minimum term applies, early termination may incur an early termination fee equal to the lesser of (a) two months of fees or (b) the unpaid balance of the minimum term.
5.3 Pause Policy. We can pause once per 12 months with 14 days’ notice for up to 30 days; reactivation may require a reactivation fee and an updated timeline. Pauses don’t stop third-party subscriptions you control.

6) Performance, Rankings & Algorithms (No Guarantees)

6.1 No Guaranteed Outcomes. We do not guarantee rankings, traffic, leads, revenue, or timing of results. Search algorithms, ad auctions, competitor actions, platform policies, and market conditions are outside our control.
6.2 Learning Periods. PPC/paid social and major SEO changes require learning phases; frequent changes can reset learning and degrade performance.
6.3 Third-Party Actions. Search engines, directories, publishers, and link partners may change or remove listings/links without notice; we are not responsible for such actions.

7) Link Building & Publisher Policies

7.1 Approach. We use ethical (“white-hat”) outreach consistent with major search engine guidelines.
7.2 Placement & Permanence. We cannot guarantee publisher acceptance, live dates, anchor text, link permanence, or dofollow status. Publisher/editorial decisions control final outcomes.
7.3 Client-Requested Risk. If you instruct tactics we deem risky or non-compliant, we may refuse or require written acknowledgement and will not be liable for consequences.

8) Work Product, Ownership & Licenses

8.1 Your Materials. You grant us a non-exclusive license to use your trademarks, content, and assets solely to perform the Services. You represent you own or have rights to these materials and will indemnify us against related claims.
8.2 Deliverables. Upon full payment, you own website code/content we custom-create for you in the SOW (excluding our pre-existing tools, frameworks, and third-party components, which remain owned by their respective owners).
8.3 Tools & Templates. Our processes, scripts, templates, know-how, and software remain our intellectual property. We grant you a non-exclusive license to use any embedded items strictly with your project.
8.4 Portfolio Use. Unless you opt out in writing, you grant us the right to reference your logo, non-confidential results, and public URLs for portfolio and marketing.

9) Accounts & Data

9.1 Account Ownership. Unless the SOW states otherwise, ad accounts, Analytics properties, and Search Console created under your organization remain yours; those created in GridTier’s org may be transferred upon request and once all fees are paid.
9.2 Data Access. We may store and process project data to perform the Services and improve quality. Our Privacy Policy explains how we handle personal data. A Data Processing Addendum is available upon request.

10) Changes, Out-of-Scope & Rush

Changes outside the SOW (new pages, custom dev, redesigns, extra content, additional locales, emergency fixes, migrations, etc.) require a change order with revised fees/timelines. Rush requests may carry a surcharge.

11) Acceptable Use

You will not use the Services to violate laws, platform policies, or third-party rights; to make deceptive/unsupported claims; or to market content that is illegal or otherwise restricted by ad platforms (e.g., illegal products, hate/harassment, or disallowed health/financial claims).

12) Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform obligations hereunder, except where disclosure is required by law.

13) Warranties & Disclaimers

The Services are provided “AS IS” without warranties of any kind. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the fullest extent permitted by law.

14) Limitation of Liability

To the fullest extent permitted by law, GridTier’s aggregate liability for any claims arising out of or related to the Services is limited to the fees you paid to GridTier in the six (6) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, or business interruption.

15) Indemnification

You will defend, indemnify, and hold GridTier and its affiliates, officers, and employees harmless from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your content, products, or services; (b) your breach of these Terms; (c) your violation of laws or third-party rights; or (d) your instructions that cause us to implement non-compliant tactics.

16) Suspension & Termination

We may suspend or terminate Services for material breach (including non-payment) after written notice and an opportunity to cure (typically 7 days for payment issues). Your obligation to pay accrued fees survives termination.

17) Third-Party Platforms

Your use of Google, Meta, Microsoft, Shopify, WordPress, and other platforms is governed by their terms. We are not responsible for platform downtime, policy changes, account suspensions, or data loss within those systems.

18) Force Majeure

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., outages, cyberattacks, natural disasters, labor issues, changes in law).

19) Non-Solicitation

During the engagement and for 12 months after, you will not directly solicit for employment any GridTier employee who worked on your account, without our written consent.

20) Governing Law & Dispute Resolution

These Terms are governed by Nevada law. Disputes will first undergo good-faith negotiation for 30 days, then binding arbitration under AAA Commercial Rules in Clark County, Nevada. Class actions are waived. Either party may seek injunctive relief in court for IP or confidentiality breaches.

21) Miscellaneous

These Terms plus any SOW constitute the entire agreement and supersede prior discussions. If any provision is unenforceable, the remainder stays in effect. We may assign these Terms upon merger, sale, or corporate reorganization. Notices must be in writing and sent to the contacts listed above.

22) Contact

GridTier Limited
5725 S Valley View Blvd, Suite 7, Las Vegas, NV 89118, USA
+1 702-289-4314 • support@gridtier.com